Customer Service

Shipping & Delivery

Shipping is set in tiers by geographical location. Please look at the legend to identify what tier your business falls under.

Tier 1 - Items under 30lbs Free shipping on all sales above $100.00. Items above 30 lbs Free shipping on all sales above $200.00.

--------Alabama, Arkansas, Louisiana, Oklahoma, Texas

Tier 2 - Items under 30lbs Free shipping on all sales above $150.00. Items above 30 lbs Free shipping on all sales above $200.00.

--------Colorado, Florida, Georgia, Illinois, Indiana, Kentucky, Missouri, Nebraska, New Mexico, North Carolina, South Carolina, Tennessee

Tier 3 - Items under 30lbs Free shipping on all sales above $150.00. Items above 30 lbs Free shipping on all sales above $250.00.

--------Arizona, California, Connecticut, Delaware, Idaho, Maine, Maryland, Massachusetts, Michigan, Minnesota, Montana, Nevada, New Hampshire, New Jersey, New York, North Dakota, Oregon, Pennsylvania, Rhode Island, South Dakota, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming

What is the latest I can place my order for same day shipping?

Orders received by 3:00 PM Central time Monday-Thursday (1:00 PM on Fridays) are routinely shipped the same day.

Do you provide quotes or price comparisons?

Yes. Please contact customer service with a list of products you are interested in, or invoices from dealers you want a comparison against. Please allow 24-48 hours for processing.

Privacy & Security

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent   By using our site, you consent to our privacy policy.

Returns & Replacements

Due to the limited availability of our products, returns and exchanges for all items purchased from Protec Medical and Dental Supplies are not accepted. All sales are final. Once an order has been processed, it cannot be canceled by the customer.

If you receive a defective, missing, or wrong item(s), please report the issue to within 24 hours of receipt. We will promptly address the issue by replacing, repairing, or crediting the item(s) based on availability.

All returns, including those related to defective, missing, or wrong items, are subject to our discretion. We will assess each situation on a case-by-case basis to determine the appropriate course of action.


Purchase all your dental equipment and supply needs by calling one convenient number from anywhere in the U.S. 832-699-1516 Knowledgeable customer service representatives are available from 8 a.m. to 5 p.m. CST, Monday through Friday. You can Also fax your purchase order 24 hours a day to 832-553-2895.

Payment, Pricing & Promotions

We accept all major credit cards Statement Account: We can bill your order to a statement account upon credit approval. Please contact your sales representative or our customer service department for a terms and conditions agreement.


Protec was the brainchild that stemmed from a team who came from a family of dentists, health care physicians, and global entrepreneurs. We have taken this concept and made it our passion to provide the dental community with our own brand of medical supplies. 

10849 Kinghurst Dr #120
Houston, TX 77099

© 2019 Protec Supplies. All Rights Reserved. Website Designed by INFINI Marketing.